Thank you for shopping at DSSC Solar. We strive to provide you with high-quality solar products and a satisfying shopping experience. However, we understand that there may be instances where you need to return or seek a refund for your purchase. Please read our Refunds and Returns Policy carefully to understand the terms and conditions.
- Eligibility for Returns:
- You may be eligible for a return if you have received a defective or damaged product.
- Returns may also be accepted for products that do not meet your expectations, subject to certain conditions outlined below.
- Return Conditions:
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.
- All accessories, manuals, and other items originally included with the product must be returned along with it.
- Returns must be initiated within 30 days from the date of delivery.
- Return Process:
- To initiate a return, please contact our customer service team through firstname.lastname@example.org.
- Our team will guide you through the return process and provide you with the necessary instructions.
- You may be required to provide proof of purchase, such as the order number or invoice.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed back to the original payment method used during the purchase.
- Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
- Non-Returnable Items:
- Certain items are exempt from being returned, such as gift cards, downloadable software, or products that have been personalized or customized.
- Shipping Costs:
- Shipping costs for returning the product will be your responsibility, unless the return is due to our error or a defective/damaged product.
- If you wish to exchange a product for a different one, please contact our customer service team to discuss the available options.
- Damaged or Defective Products:
- In case you receive a damaged or defective product, please contact us immediately.
- We may require visual proof of the damage or defect, such as photographs, to initiate the return process.
Please note that our Refunds and Returns Policy is subject to change without prior notice. It is advisable to review the policy regularly.
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact our customer service team for assistance.
Contact us at email@example.com for questions related to refunds and returns.